THE SERVICE EXCELLENCE SERIES

These 2-3 hour courses are designed to be interactive, result based and relevant to any industry, company, organization, association looking to move to the next level of excellence.

This course is designed as the foundation to good Customer Relations both internally and externally. The course outcomes are:
Recognize communication styles and their effectiveness
Develop listening skills that pay dividends both personally and professionally
Learn the value of the Platinum Rule
Discover peoples learning and personality styles to maximize your communication outcomes
Practice communication tools that are direct, effective and professional
Deal with issues from a place of intellect rather than emotion

This course is designed as the next level of communication and good Customer Relations both internally and externally. The course outcomes are:
Get what you want by empowering the other person
Problem solve using facts rather than emotions
Identify your conflict management style and develop a style that works for you and them
Deal with your own anger issues
Deal with others’ anger and maintain your professionalism

This course is designed to move your organization to the next level of service and excellence
Determine how to access the customer's perspective of service
Identify the key organizational dynamics underlying good and bad service
Acquire new ways of creating a real commitment to good service and improving real
and perceived service
Learn the secrets to handling complaints
Learn to stay motivated and upbeat even when the going gets rough
Identify the "Moment of Truth" for your organization
Understand the financial impact of service on the "bottom line"